On October 13, reports started coming in that players were receiving gratuitous messages on their PS4s which “bricked” their devices.
According to users affected by the message, they said that the messages were a box of question marks, meaning a character which the device does not recognize, set between the same Spanish word and emoji as others have received.
Sony has acknowledged this problem and is working on a system software update to fix the issue. According to Sony, the devices are technically not being bricked instead the unsolicited message people have received are putting their devices in a “crash loop.”
While the team is working on a fix, PlayStation UK’s support team has posted a set of instructions for affected users that should be able to fix the problem. The instructions are as follow:
1. Delete the malicious message from the PlayStation mobile app.
2. Restart your PS4 in Safe Mode.Here’s what you need to do to get into Safe Mode, “Once the PS4 system is off, press and hold the power button again. Release it after you hear the second beep: one beep will sound when you first press, and another seven seconds later.”
3. Select “Rebuild Database.”
A preventive measure for those whose devices haven’t been affected yet are being encouraged to change their privacy settings and change their messaging preference to “Friends” or “No One” until Sony officially releases the system update.